Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SIRXCEG007 Mapping and Delivery Guide
Develop online customer service standards
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | SIRXCEG007 - Develop online customer service standards |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the performance outcomes, skills and knowledge required to develop, implement and review online customer service standards and activity. This unit applies to individuals working in a diverse range of sectors and business contexts that have an online presence. They operate independently, under limited supervision from others, and are responsible for making a range of operational decisions.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Skills must be demonstrated in a service industries environment. This can be: an industry workplace a simulated industry environment. Assessment must ensure access to: online customer service feedback and data information technology hardware and software online information systems. Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors. |
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Prerequisites/co-requisites | |||
Competency Field | Customer Engagement |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Develop online customer service standards. |
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Element: Implement and monitor online customer service standards. |
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Element: Review online customer service standards. |
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